What People Want from Their Heating Company

What People Want from Their Heating Company

Mark Gagnon

Dear Friends,

Think of what you value most in a heating company and see if your answers match the responses below, which are based on a comprehensive survey of more than 40,000 homeowners who were asked which factors were most important to them when selecting a company for maintenance and repair.

Here are the top five answers:

  • Problems are fixed right the first time
  • Service and installation are done at scheduled time
  • Getting an appointment is easy
  • Service technicians are courteous
  • Service techs leave work area clean

These factors are also important to us. We are committed to keeping you comfortable and helping you save energy. Our company mission is designed around these values. When we install equipment such as a boiler or a water heater, we stand behind our work 100% — because we care about quality and our reputation is on the line. No matter what happens outside, you can depend on P. Gagnon & Son to be there to keep you comfortable and safe inside. After all, that’s what we’ve been doing for 113 years now.


Mark Gagnon