On Friday the 13th of March, I sat here at my computer and wrote a page or so of directives to our P. Gagnon & Son team, regarding this mysterious disease known as COVID-19.
That’s when we all began to learn about wearing masks, scrubbing hands, symptoms, quarantines and this new thing called “social distancing.” That was just about seven months ago. Wow!
I hope that this illness has spared your friends and family. The families of P. Gagnon & Son have been very fortunate. We had one spouse of an employee who was very sick but made a complete recovery. We also had a handful of precautionary quarantines due to symptoms within employee households. Everyone was OK. Fingers crossed going forward. Someday, this will all be behind us.
We have a very real responsibility to keep our customers and employees safe. That’s why any time a technician or driver needs to enter your home or business, they are required to wear a mask, wash their hands throughout the day and practice social distancing.
Our office staff is also required to ask if everyone in the house is healthy when a service call is scheduled. And in addition, we have changed several internal policies so we can do our best to keep our folks healthy while continuing to serve you as expected.
I would like to thank our team for working hard and being flexible during these last few months. Especially back in March and April, it was very uncomfortable to work in people’s homes — but they did it. Masks, gloves, scrubbing and sanitizing, staying six feet away, tape all over the office, some long hours and listening to me nag must be getting old. But they keep chugging along. I am very fortunate to be surrounded by these wonderful people.
Thank you for allowing us to serve you through this trying time. Please do not hesitate to call with any concerns as we navigate these next few months. Stay well.
Mark Gagnon, President