When Darlene Fenstermaker joined our customer service team in 1997, we were in the process of updating our computer system.

“We did a lot of tasks manually back then,” Darlene says. “I can remember all of us printing out the delivery tickets and handing them to Mark [Gagnon], who would sort them by hand and give them to the drivers.”

Darlene says her favorite part of the job is chatting with customers, many of whom regard her as a trusted friend.

Off the job, Darlene loves using her Cricut craft cutting machine to create a variety of custom-made gifts for family and friends. You may also find her kayaking on Chocorua Lake with her husband, Don. The couple has one adult son, Robbie.