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Snapshot

Snapshot

Theresa, Mike, and Frank

How many members of our hard-working team do you know? Here’s a brief introduction to three of them.

Theresa Painter has been a service dispatcher here for more than 10 years. Before that, she was a service technician, and that background gives her a unique perspective on which technician to assign to which service call.

“Interacting with the techs is my favorite part of the job,” says Theresa, adding that her experience helps her understand the kinds of issues that technicians may encounter in the field.

Speaking of technicians, Frank Bowden has been performing that job for us since 2006. All told, he has 34 years of experience in the business. He is well versed in troubleshooting for both heating oil and propane equipment.

Away from work, Frank enjoys camping and snowmobiling with his two teenage sons. Another favorite hobby is restoring old cars and trucks.

Mike Place is our go-to guy if you want advice on replacing worn-out heating or cooling equipment. As our equipment sales advisor, Mike works with customers to help guide them through the process of choosing home comfort equipment that will enhance their lives and lower their energy costs.

Mike says his favorite part of the job is hearing back from satisfied customers, because this means he has achieved his goal of total customer satisfaction.