Preparing for Disruption - P. Gagnon & Son
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Preparing for Disruption

Preparing for Disruption

While few people could have predicted the massive disruption we have faced since March, in some ways, we’ve been preparing our business for this for years.

In the wake of several destructive storms, our company decided we needed to invest in technology to make it possible to service customers, even if our physical office was shut down. This year, that investment has really paid off for our customers and team. Here’s how:

  • Our technicians all have handheld computers. Our techs can be dispatched from home, and they have access to all customer records and service histories.
  • Our drivers have on-board computers that allow us to send delivery stops and routes electronically.
  • Our customers can look up account information online, pay bills with credit cards or by bank draft, choose paperless billing and more.
  • Our fuel storage terminal gives us unequaled access to supply in the event of shortages.

Feel confident that we are better positioned to meet the current challenge than virtually any fuel company in the area.