The COVID-19 pandemic made it clear to us at P. Gagnon & Son that our business is changing, and the changes made in how we do business are going to be the way things are for a long time.
Fortunately, we’ve made many investments in upgrading our technology and infrastructure in recent years and are up to the challenge of ensuring safety as well as outstanding, personal service.
The upgrades we made were in response to some destructive storms that got us thinking about how to best be able to serve customers even if our office was shut down. That thinking led us to make these investments that are paying dividends in us continuing to be able to provide reliable fuel delivery and responsive service even in these unprecedented times.
While we love seeing our customers when they drop in at our offices to pay their bill or have a question about their service, that’s not the safest option these days. That’s why we have made it so easy for you to manage your account online at our website. Here’s what you can do with an online account:
All of our heating oil and propane delivery trucks have been outfitted with on-board computers. With those computers, we send them delivery routes and stops electronically, and can update them with any added deliveries to the route. That helps our drivers provide you with prompt, reliable fuel delivery service.
We have outfitted all of our service technicians with handheld computers. These allow us to dispatch them to a service call directly from their homes, so they can get to you even more promptly. And the computer gives them access to all your customer records and service histories, so they know even more about your equipment.
Whether it’s a nor’easter, a hurricane, or something else that can create a fuel shortage, we’ve invested in making sure we always have the heating oil and propane you need. Out fuel storage terminal has no equal here in the Seacoast region, so we’ll always have access to our fuel supply.
Want reliable fuel delivery and service? Become P. Gagnon & Son customer today!