Dear Friends,

Are we meeting our customers’ needs?

That’s the question that I continually ask our drivers, technicians and the folks who answer our phones. Are we solving any problems that come up? Are people satisfied with our service?

I keep asking these questions because our mission is always to provide you with the best service possible. That means we must be responsive to your needs and provide the right solutions for your home—quickly and correctly.

Today, I’d like to put this to the test. With your help, I can find out how we’re really doing. Please take a few minutes to answer the questions on the enclosed survey. Your feedback will guide us to focus on any areas that could use improvement. It will tell us what we’re doing right, and how we can get better.

To thank you for your time, we will enter every survey we receive into a drawing to win a Sony personal 3-D viewer.

If there is anything we can do for you right now, please call us. Thank you for your business and for your trust in us. As always, your comfort is our concern.

Warmly,

Mark Gagnon
President

Oil and propane prices have dropped to their lowest point in nearly a decade! That’s mainly due to a revolution going on in energy production that has created a huge surge in American-made oil and propane.

Because of falling prices, most people have been saving a lot of money on heating costs for the past two years. But as we have seen before, fuel prices tend to be cyclical, so we encourage you to invest your fuel savings back into your home so you can save even more money.

Our master technicians are experts at installing and servicing a comprehensive line of heating products, including high-efficiency boilers, furnaces and water heaters.

We hope you will talk to us soon about some of the ways we can keep you more comfortable and save you money in 2016!

We need your help! We found this chilling photo from last winter, but it’s missing one important thing—a caption that sums up the situation.

As you can see, our drivers are doing their best to get oil to a customer’s house. But what’s going through their minds? What is the customer thinking? That’s up to you to decide!

If you have a funny or clever caption you want to share, go to our Facebook page and enter our caption contest.

The person whose caption gets the most likes will be awarded a $50 Amazon gift card. The runner-up will receive a $25 Amazon gift card.

We can’t wait to see what you come up with!

Tip: Share your comment and get your friends to “like” it. The contest continues until March 31, 2016.

Have you done this before? It’s a super-cold winter evening and you arrive at a home that feels chilly. You immediately stride to your thermostat and move the temperature setting as high as it will go. You smile as you hear the burner kick on. Now, you think, the house is going to get warm really fast. But is that the truth…or a myth?

The fact is, your furnace or boiler doesn’t work like a car—there is no gas pedal to step on to make it go faster. Your system will produce heat at the same rate regardless of whether your thermostat is set to 68° or 85°. Setting the thermostat higher just makes your system work longer and burn more fuel.

TIP: For better temperature control, trade in your old digital or manual thermostat for a wireless remote smart thermostat. After you register it online, you can access it from any location and adjust temperatures for both comfort and savings.

The recent Oilheat Consumer Research Study revealed that many people, particularly younger ones, have huge misconceptions about the safety of heating with oil.

The fact is, oil-heated homes are incredibly safe! Here’s why:

• No explosions. Contrary to what many people believe, heating oil cannot explode. The oil that’s stored in a tank is as likely to explode as the water in a swimming pool.That’s how safe it is to store heating oil in your basement or outside your home.
• No fire hazard. Heating oil cannot burn in its liquid state. Before combustion can occur, heating oil must first be vaporized and turned into a fine mist by the burner at temperatures above 140°.
• No dangerous surprises. Oil heat poses a very low risk of carbon monoxide poisoning. If an oil burner malfunctions (most often due to a lack of maintenance), the safety devices in the unit will typically shut the furnace off.

Propane is one of the most versatile fuels available, so it really makes sense to explore the many ways that it can make your life easier and better.

1. Safe backup power. Whole-house propane generators are a better and safer option than noisy, smelly gasoline-powered portable generators. Portable generators provide power for just a few electrical circuits and emit dangerous carbon monoxide fumes. In contrast, quiet whole-house propane generators can supply power safely for every circuit in the home, including your heating system.
2. Light your fire. Fireplaces represent a perfect illustration of propane’s versatility because they can be installed inside and outside your home. More efficient and better for the environment than wood-burning units, propane fireplaces can produce twice as much heat as wood-burning ones at about a third of the cost. And there’s no soot, ash or smoke to worry about.
3. What’s cooking? Gas ovens give you much better temperature control and heat distribution than electric stoves. An attractive stainless steel gas range that combines a cooktop and an oven is perfect for anyone with a small kitchen. If you have more room, you can opt for commercial-grade ranges, indoor grills or in-wall double ovens.

Tankless water heaters fit in tight spaces!

Talk about comfort! Propane is a quick, efficient and affordable way to heat as much water as you need, whether it’s for your shower, dishwasher, washing machine or spa tub. There’s nothing like starting your morning with a long, hot shower without ever worrying about running out.

If you’re ready to replace your water heater, please talk to us about your options. One important note: If you have an old tank water heater tucked inside a closet, alcove or other tight space, you may not be able to replace it with another tank water heater. Today’s water heaters have grown at least two inches in both height and width because of new water heating efficiency standards.

You can overcome these space constraints by choosing a propane tankless water heater, a compact unit that hangs on a wall.

Since a tankless system can average a flow rate of hundreds of gallons per hour, you’ll never have to worry about your family running out of hot water!

Sometimes people have no choice but to replace their heating system in the middle of winter. They worry that they will be without heat for a long time while we make the switch, but this is rarely the case. That’s because we can usually swap out your system in a single day!

If it’s very cold outside, we can supply auxiliary heating while we’re working on the installation. But in our experience the job is done before you even feel a chill. Whether or not you are looking at a system replacement this winter, we are always here to answer your questions, address your concerns and explain the installation process. Just give us a call.

We now offer the time-saving convenience of paperless electronic billing! All we need is your permission and, from that moment on, you will receive all statements and service invoices via email. We also are thrilled to offer a two-cent-per-gallon discount for automatic payments, which can be done either through your bank via Electronic Funds Transfer (EFT) or with your credit card.

Our delivery tickets, which serve as an invoice, will continue to be left at your home or business. Just go to My Account and pay with a credit card. Setting you up for credit card payments is real easy and takes a minute or two.

If you’re ready to go paperless, just email Liz Bowden at lbowden@pgagnon.com or give us a ring at 207-384-2213.

Whether you’re interested in an oil, propane or natural gas system, the high-efficiency System 2000 boiler is a great choice. Because we install special vent piping, no chimney relining is necessary with some models.

P. Gagnon & Son is an authorized dealer of Energy Kinetics’ System 2000, one of the most energy-efficient oil heating systems in the world.

Unlike old cast-iron oil boilers that run superhot regardless of outdoor temperatures, some System 2000 models manage boiler efficiency to match outdoor conditions. And because the System 2000 combines heat and hot water production, you gain unequaled energy efficiency and big savings on your fuel costs.

Our home comfort specialists can show you how the System 2000 can keep your home more comfortable while reducing your fuel costs over the long term. On average, you can save about 30% on annual heating costs after you install a new system.

We can answer all your questions and also help you take advantage of current rebates and incentives. Give us a call or email us today for more information.