Title: Office Manager Been at company since: 1989 Role (or Roles since start): started as a CSR Interests/about me: I have 5 grandchildren & 2 great-grandchildren who keep me busy following their activities. Hobbies: love to travel, and read.
Mark Gagnon
Title: President Been at company since: 1989 Role (or Roles since start): Started out making deliveries, working with Techs etc in 1989. Became President upon my fathers passing unexpectedly in 1991. Interests/about me: Married with three children. Enjoy the outdoors. (fishing, hunting, skiing etc) Active in several community organizations. Two time Rotary Club President, founding member of Marshwood Education Foundation, Maine Energy Marketers Executive Board, South Berwick Building Committee, Coached youth soccer when kids were little.
Scott Hemingway
Title: Sales Manager Been at company since: July 2004 Role (or Roles since start): Develop builder and contractor networking programs, commercial projects, customer retention and LP Gas sales. Interests/about me: Married w/ 2 adult children and 5 grandchildren. Enjoy family time, golf, hunting and watching the New England Patriots and the Red Sox.
Mark Leach
Title: Director of Operations Been at company since: 1977 Role (or Roles since start): Driver, Service Tech, Sales & Operations / Safety - Training Interests/about me: my family, member of the South Berwick Fire Dept. since 1975, Safety trainer for Propane Gas Assoc. of New England, providing training for first responders throughout New England.
Mike Place
Title: Equipment Sales Been at company since: 2007 Role (or Roles since start): Started here as an Oil and Propane Service Tech/Installer. Learned Air Conditioning service and installations. Then moved into sales. Interests/about me: Spending time with the family, being outdoors, and camping.
Kent Davis
Started in the business by wearing the uniforms, painting oil and propane tanks, and threading pipe for his Dad and Grandmother in the late 70’s. He has learned the difference between working for a family owned business and a family operated business. Just because a family owns a business doesn’t mean they take care of their customers like they are family. That is one of main reasons Kent has worked for the Gagnon Family since 2006. The Gagnon’s both treat their employees and customers like extended family and operate their business with the same vision. Kent’s number one role is customer retention as he considers it an honor to visit with our current customers and sign up new folks and serve them with the best products in the industry matched with excellent support and service. Kent’s longevity in the industry equips him with a vantage point of seeing what works and what doesn’t from a management perspective, a technician’s view, and from our customer’s standpoint. Kent is our heating oil salesman and focuses too, on liquid oil sales and protecting our customers with oil pricing. Kent’s family has been born and bred in Eliot and they all have a special affection for the Seacoast area. Kent considers it a privilege to be able to work in his “homeland” every day of the week. Kent and his wife live in Eliot, serve their local church in Eliot, and find joy in helping local residents by serving Kittery’s Fuel and More Board, Incorporator of Kennebunk Savings, and State of Maine and Eastern Region Advent Christian Association of Churches.
Dan Richardson
Title: Service Manager Lifelong Eliot resident and graduate of Marshwood High School. Two adult sons, Shawn and Patrick. Has been in the industry, primarily on the service and installation side, since starting at Davis Oil while still in high school. Enjoys a round of golf and spending time at his families camp. Coached youth basketball for many years. Member of the South Berwick Rod and Gun Club and former member of the Eliot Fire Dept.
What People Want from Their Heating Company
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What People Want from Their Heating Company
Dear Friends,
Think of what you value most in a heating company and see if your answers match the responses below, which are based on a comprehensive survey of more than 40,000 homeowners who were asked which factors were most important to them when selecting a company for maintenance and repair.
Here are the top five answers:
Problems are fixed right the first time
Service and installation are done at scheduled time
Getting an appointment is easy
Service technicians are courteous
Service techs leave work area clean
These factors are also important to us. We are committed to keeping you comfortable and helping you save energy. Our company mission is designed around these values. When we install equipment such as a boiler or a water heater, we stand behind our work 100% — because we care about quality and our reputation is on the line. No matter what happens outside, you can depend on P. Gagnon & Son to be there to keep you comfortable and safe inside. After all, that’s what we’ve been doing for 113 years now.
Warmly,
Mark Gagnon President
Your comfort is our concern!
That’s the core of our mission, and we back the statement up with these service guarantees.
No run-outs! If you’re an automatic delivery oil customer, you will never run out of fuel. If we slip up, we’ll make a delivery immediately and start your burner for free. Plus, we’ll give you 50 gallons of fuel at no charge.
Fast emergency service. If you have an after-hours no-heat emergency and our technician isn’t at your home or hasn’t contacted you within an hour of your call, the service call is FREE.
Punctuality. We make every effort to be on time for your service appointment, but if an emergency causes us to be late, we promise to let you know. If we don’t call, the service visit is on the house.
Guaranteed repairs. We believe in our technicians so much that if you ever have to call us back to your home because we didn’t fix a problem right the first time, the labor for the second visit is FREE.
Quality installations. We provide a one-year warranty for all parts and workmanship, and you can extend this up to five years with our unique Security Blanket Plan.
Staying safe, saving money and keeping comfortable become a lot easier when you expand your use of propane.
propane vs. electricity: what’s the better deal?
Do the electric appliances in your home outnumber your propane gas appliances? You may be shocked to find out how much money you could start saving if you pulled the cord completely on your electric appliances and plugged into propane instead.
Take propane water heaters as one example. They generally cost 30% less to operate than electric ones — or 60% less if you use a tankless propane water heater. And don’t forget comfort! Propane water heaters can produce about twice as much hot water as electric units — in the same amount of time. If you’re tired of your electric water heater leaving you cold, contact us about converting to a propane water heater. It’s a lot easier than you may think!
Don’t stop with water heaters!
People are warming up to propane — and saving money — in many other ways too.
Avoid the limitations of cooking with an electric stove. Propane ovens and ranges cost significantly less to operate than their electric counterparts and provide a higher degree of control because of precise temperatures. Plus, a gas stove will continue to work during a power outage.
A propane clothes dryer gets laundry dry 25% faster than the typical electric model.
Propane heaters for the garage and other cold spaces are a great option because they’re much less expensive to operate than portable electric heaters. Vented propane gas space heaters are easy to install, incredibly efficient and extremely safe.
On a cold night, propane-heated homes are much warmer than those that rely solely on electric heat. With a clean-burning, highefficiency propane furnace, less than 10% of fuel is wasted in the combustion process. In comparison, more than two-thirds of the energy used by a power plant to generate and transmit electricity is wasted.
Feel free to contact us about the many ways you can save money by pulling the cord on electric appliances and plugging into propane.
outdoor living made easy
No other fuel can do as much as propane can to make lounging in your backyard a pleasant experience. And thanks to modern advances in flexible piping, you can now extend your use of propane to a wider range of outdoor products — even refrigerators and fireplaces!
Grill it up
Propane grills light instantly, heat faster than charcoal, and emit less carbon monoxide and soot. They make your food taste better too! For convenience’s sake, higher-end grills offer drawers, side burners, surface lighting and LED temperature displays.
People are taking cooking to new levels by adding cooktops, ovens and rotisseries to their deck or patio.
Swim it up
Whether you have an aboveground pool, an in-ground pool or a spa, a propane pool heater will warm your water much faster — and at a lower cost — than an inefficient electric heater.
Many propane pool heaters include sensors that shut off the unit if water temperatures rise above preset limits.
Warm it up
Take the chill out of the air with portable heaters and outdoor fireplaces, which can raise outdoor temperatures by as much as 30°. They’re great for prolonging your outdoor entertaining season!
Most portable heaters immediately shut down if the heater gets knocked over.
the yellow school bus goes green
Many states in the country have been adopting alternative energy incentive programs in recent years, resulting in more school districts purchasing propane autogas buses, according to the Propane Education & Research Council.
These school districts have realized enormous fuel savings by using propane autogas instead of diesel fuel. Propane costs about 50% less than diesel per gallon and reduces maintenance costs as a result of its clean-operating properties.
Additionally, propane-powered school buses perform better in cold weather than diesel-powered buses. They start more easily and their interiors heat faster so that windows become defrosted quickly.
Kids are benefitting from a healthier ride to and from school as well. Studies show that, when compared with the diesel buses they have replaced, buses fueled by autogas:
emit 80 % fewer smog-producing hydrocarbons
reduce nitrogen oxide emissions by about 10,000 pounds
lower particulate matter by 315 pounds
Mark explains the ins and outs of choosing one of our pricing programs.
Heating oil prices continue to be volatile — yet prices remain much lower than they were a few years ago.
However, such unpredictability does present challenges for customers renewing their pricing plan. Depending on where prices stood when you enrolled, it’s possible that later on you may feel as though you could have made a better choice.
If you’re unsure about which pricing plan is right for you, please call us and we will do our best to help. We usually advise customers to stick with their current pricing program, because chances are that things will average out — no matter what plan you have. Remember, price contracts give you cost certainty and may not always save you money!
Note: By this time, you’ve probably received our mailing about our pricing options, including the SimplePay price cap plan. Go to review our Price Protection page and request enrollment.
Why wait for fall to prepare for the next heating season? Here are five moves to make now that can really pay off later.
Enroll in our SimplePay Plan so you can spread your fuel costs out over as many as 10 months instead of paying us in full every time you get a delivery.
Upgrade to a high-efficiency oil or propane heating system and eliminate big heating bills forever.
Beat the fall rush by getting your heating system tune-up done now.
Save on repairs, guarantee your tune-up, ensure a fast response and increase your peace of mind with our heating service plan coverage.
Forget about checking your tank and calling us for fuel. Switch to automatic deliveries and we’ll do all the work. You’ll virtually eliminate the risk of running out of fuel, too!
A lot of folks are opting for propane tankless water heaters instead of storage-tank units. With no tank of water to keep warm, a propane tankless unit from Rinnai can be as much as 60% more energy efficient than a typical electric storage-tank water heater.
Tankless units also provide a virtually unlimited supply of hot water on demand. And since a tankless water heater can be hung on a wall, it frees up valuable floor space.
Save $500 on a Rinnai propane tankless water heater! Call for details.
Finally, tankless heaters are extremely durable. You can expect a Rinnai tankless water heater to last 20 years or more — twice as long as a typical storage-tank water heater.
