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Ask the Expert

Ask the Expert

Dan Richardson

Q: What should I do if I lose my heat?

A: First, remember that we have someone available at all times to help you. Our answering service (a real person, not a recording) will take your call, even after hours, and direct it to our technician.

Second, keep in mind that there could be an easy solution and you might be able to avoid a late-night service call. Your power switch may accidentally have been turned off, or you may have tripped a circuit breaker or blown a fuse.

If you lose your heat, start by visiting our troubleshooting guide, under the FAQ tab on our website. There, you’ll find easy step-by-step tips for both oil and propane gas heating systems.

If none of these steps resolves the issue, don’t hesitate to call us. We’ll get you warm again!