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The value of neighborhood service

Mark GagnonP. Gagnon and Son has been run by four generations of my family. Things sure have changed in the last 108 years. One not-so-hot change involves the consolidation that has happened within our industry. So many nice local businesses have been absorbed into very large, very faceless, very far away megabusinesses. With that change has come some very questionable business practices. These businesses are not all bad but…I guess when we locals do things we remember that we might just see you in the grocery store.

We are a genuine full-service home energy company. Our team of technicians and drivers is here for you 24 hours a day, 7 days a week. We show up when called and one of our folks takes care of you. And we won’t do that by using some marketing angle that really isn’t what was promised.

We don’t do bait and switch or new customer special pricing either. As expensive as fuel has become it’s easy for folks to get lured in with a crazy number that won’t last, while loyal customers
pay a higher price to subsidize the special low price that new customers are getting.

The long and short of this is that you can trust us to take care of you as we always have. We have no plans to become part of some megacompany and we will remain involved members of the communities we all live in. Count on us to be here, in the middle of South Berwick, and know I’m always available right here at my desk.

Warmly,
Mark Gagnon, President