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Tell Us About It!

Customer satisfaction is a priority at P. Gagnon.

Dear Friends,

Customer satisfaction is important to us. We like to think we are doing a good job, but there’s always room for improvement. That’s why, after every service call, tune-up or installation job, we send out a customer satisfaction survey. We want to know what we’re doing right, and where we can improve. So please, take a moment to fill out the survey, and by all means, be honest: We can’t fix it if we don’t know it’s broken.

As a thank-you for your input, when you return your survey, we’ll enter you for a drawing to win a dinner for two. (Even if you have a criticism!) The most recent winner was Doris G. of Rollinsford, who won dinner for two at Fogarty’s Restaurant.

Your feedback helps us maintain our tradition of customer service, which goes back to 1904. Another way we make sure we keep our customers satisfied is through our service guarantees. We stand behind our work with fast emergency service — we’ll respond within an hour of your no-heat call or the service call is free. Our technicians are trained, licensed pros, who take pride in their work. If there’s ever a callback because we didn’t fix the problem the first time, the labor is free for the second visit.

Lynn M. of N. Berwick told us, “You’re excellent and dependable; this gives me peace of mind.” We look forward to hearing from you.

Sincerly,
Mark Gagnon
President