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Service that Didn’t Leave You Cold

Mark Gagnon

Dear Friends,

The legendary Green Bay Packers football coach Vince Lombardi once said, “The achievements of an organization are the results of the combined effort of each individual.” After the winter we just experienced, I can think of no better example than the truly superior service our team of individual technicians, drivers and support staff provided our customers. In the home energy business, the harsher the weather conditions, the harder the team works. More deliveries have to be made, no-heat calls responded to, and the phones just keep on ringing. This is not a business for the faint of heart.

We don’t get snow days.

Almost without exception, our employees stepped up to the plate this winter like never before. They worked brutally long hours in truly rotten weather. They understand and accept the responsibility we all share to keep our customers safe, warm and comfortable. I’d like to thank them all for their hard work and sacrifice over the winter of 2013–2014.

Not all companies in our industry perform this way. Remember January 2, when it was snowing and 6° right in the middle of the day? It was a crazy day. We received calls from folks whose regular company wouldn’t come out for several days to repair broken heating systems or deliver fuel. Unbelievable!

As we enter our 110th year of business right here in South Berwick, I want to say thank you for being a customer and for allowing us the opportunity to take care of your home energy needs. It’s a relationship we value deeply. Please know you can count on us to be there, no matter how terrible the weather or how late the hour.

Warmly,

Mark Gagnon
President